1. Operator and agreement
DropHarbor is operated by sole proprietor FOP Ovcharenko Ruslan Serhiiovych, Ukraine, taxpayer/registration number 3482609212 (the “Operator”, “DropHarbor”, “we”). Support: [email protected]. Legal and privacy matters: [email protected].
These Terms apply to dropharbor.app, the DropHarbor account, cloud miner, notifications, support, and related features (the “Service”). By registering, connecting an external account, starting automation, or purchasing a subscription, you confirm that you have read and accept these Terms, the Privacy Policy, and the Refund Policy. If you do not agree, do not use the Service.
2. Eligibility and minors
You must meet Twitch’s minimum age for your country. Twitch currently requires users to be at least 13, at least 16 in Australia, or any higher minimum age required where they live. A user below the local age of majority may use DropHarbor only under the supervision and with the consent of a parent or legal guardian who accepts these Terms and authorises any payment.
You must have legal capacity to enter this agreement, must not be prohibited from using Twitch, and must comply with the rules that apply to you. We may request reasonable proof of age or guardian authority and may close an ineligible account.
3. What the Service does
DropHarbor provides server-side tools that connect to a user-authorised Twitch account, select eligible live channels based on chosen games and priorities, monitor campaign and reward progress, attempt eligible claims, display status and history, and send optional email or Telegram notifications. Available features, account limits, billing interval, and price are shown before purchase.
DropHarbor supplies automation and monitoring, not the reward itself. Twitch and game publishers exclusively determine campaigns, participating channels, eligibility, progress, claim rules, delivery, regions, linked-game-account requirements, and enforcement. We do not guarantee any campaign, progress, claim, reward, delivery time, or continued compatibility.
4. Twitch and third-party platform risk
Your Twitch account remains governed by Twitch’s Terms of Service, Community Guidelines, and other policies. Those rules may prohibit or restrict automated access, bots, or conduct considered to cheat the Drops or rewards systems. DropHarbor has no written agreement authorising its cloud automation and cannot determine in advance how Twitch will classify particular activity.
Twitch may change its service, invalidate tokens, block technical access, withhold or revoke rewards, or warn, restrict, suspend, or terminate accounts. You decide whether to enable automation and accept these platform risks. This acknowledgement does not excuse DropHarbor from responsibility that cannot lawfully be excluded, but a third party’s independent enforcement action is not by itself a defect in DropHarbor.
5. Account and authorisation
- Provide accurate information and keep your DropHarbor password, email account, devices, and sessions secure.
- Connect only Twitch and Telegram accounts that you own or are expressly authorised to control.
- Twitch sign-in takes place on Twitch inside a temporary browser on the DropHarbor server. Password saving is disabled, and the temporary profile is deleted after verification or expiry. A verified private session enables the requested automation without a desktop helper or a second authorisation.
- Disconnect an external account and notify support immediately if you suspect unauthorised access. You remain responsible for activity resulting from credentials or access you knowingly share.
6. Trial and plans
A trial may be offered once to an eligible verified DropHarbor account and Twitch identity. It starts when an eligible Twitch account is first connected, not when the email is verified. A Twitch account can have only one active DropHarbor connection. Disconnecting it does not reset trial eligibility. Its length and limits are displayed in the Service. Unless the checkout expressly says otherwise, the standalone trial does not charge a payment method automatically.
Paid features are available only for the period and account limit of the selected plan. A plan is personal and may not be resold, shared between unrelated persons, or used to operate accounts without their owners’ permission.
The optional referral program grants the inviting user the bonus shown in the Service after a new user follows the link, creates an account, and completes a first eligible paid Paddle subscription. The reward is reviewed before use, has no cash value, is not transferable, and requires an eligible active auto-renewing Paddle subscription; otherwise it waits until an eligible subscription exists or expires. Duplicate accounts, self-referrals, refunds, chargebacks, suspended accounts, promotion abuse, and exceeded limits may cause rejection or reversal without shortening time already applied.
7. Recurring subscriptions and Paddle
Paddle is the merchant and seller of record for paid transactions; DropHarbor is the supplier and operator of the Product. At checkout, Paddle displays the final price, billing currency, taxes, billing interval, and its buyer terms. DropHarbor does not receive or store full card details.
A paid subscription renews automatically for successive periods equal to the interval shown at checkout until cancelled. By subscribing, you authorise Paddle to charge the payment method on file at each renewal. If payment fails, Paddle may retry it and access may become past due, limited, or cancelled.
You may disable future renewal from Billing or through Paddle’s buyer portal. Cancellation takes effect at the end of the current paid period, so access continues until then and no further renewal should be charged. Cancel before the renewal date. Deleting a DropHarbor account is not a substitute for cancelling a Paddle subscription; cancel renewal first or contact support.
Prices may change prospectively. We or Paddle will provide notice or obtain consent when required by applicable law. A price change does not alter an already paid period.
8. Refunds
Cancellation and refund are different. Cancellation stops future renewal; it does not normally refund unused time in the current period. Refunds and service-availability credits are governed by the Refund Policy, Paddle’s applicable buyer terms, and mandatory consumer law.
9. Acceptable use
We may investigate suspected abuse, preserve relevant evidence, limit or suspend access, and cooperate with payment providers, platforms, or lawful authorities where appropriate.
- Do not break the law, infringe rights, commit fraud, abuse promotions, or use stolen payment methods.
- Do not create duplicate accounts to evade bans or trial limits, bypass CAPTCHAs or platform controls, defeat rate limits, conceal prohibited activity, or continue access after authorisation is revoked.
- Do not probe, attack, reverse engineer, disrupt, overload, scrape, or introduce malicious code into DropHarbor or another user’s account.
- Do not sell accounts, rewards, access to the Service, or use DropHarbor to manipulate viewership or other platform metrics.
10. Availability and changes
The Service depends on cloud capacity, internet connectivity, Twitch, publishers, Paddle, Mailjet, Telegram, and other systems outside our control. It may be interrupted for maintenance, security, deployment, capacity limits, expired authorisation, third-party changes, or force majeure.
We may modify, replace, or discontinue features to maintain security, legality, or compatibility. Where a material change substantially reduces a paid feature during an active period, available remedies remain subject to the Refund Policy and mandatory law.
11. Intellectual property
DropHarbor’s software, interface, branding, text, and original materials are owned by or licensed to the Operator. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for personal purposes while your account and access are active.
Twitch, Amazon, game names, publisher names, artwork, rewards, and third-party marks belong to their respective owners. References identify compatibility only and do not imply affiliation or endorsement.
12. Suspension, termination, and deletion
You may stop using the Service, cancel renewal, disconnect external accounts, and request account deletion. A deletion request disables the account and schedules operational personal data for deletion or anonymisation, normally after a 30-day safety period; records required for payments, tax, fraud prevention, disputes, or law may be retained.
We may limit or terminate access for breach, security risk, non-payment, third-party enforcement, legal requirement, or discontinuation of the Service. Where reasonably possible and lawful, we will give notice and an opportunity to resolve a remediable issue.
13. Disclaimers and liability
The Service is provided with reasonable care and skill, but its uninterrupted or error-free operation and any third-party outcome are not guaranteed. To the maximum extent permitted by law, neither party is liable for indirect or unforeseeable loss, lost virtual rewards, loss caused solely by Twitch or a publisher, or loss caused by the other party’s breach.
For claims that may lawfully be limited, the Operator’s aggregate liability connected with the Service is limited to the amount paid for the affected subscription period. Nothing in these Terms excludes liability for intentional misconduct, gross negligence, injury, fraud, breach of data-protection duties, or any liability or consumer remedy that applicable law does not permit us to exclude or limit.
14. Changes, language, and complaints
We may update these Terms for legal, security, payment, or service changes. The date above identifies the current version. Material changes will be notified in the Service or by email when reasonably required; they apply prospectively. If you do not accept them, cancel renewal and stop using the Service before they take effect.
The English, Ukrainian, Russian, Spanish, and Brazilian Portuguese versions are intended to be equivalent. If an interpretation differs, the Ukrainian version prevails to the extent permitted by mandatory law. Nothing prevents a consumer from relying on mandatory protections applicable in their country.
Send complaints to [email protected] and legal notices to [email protected]. Please allow up to 10 business days for a substantive response. The parties should first attempt to resolve a dispute in good faith; this does not restrict access to any competent court, regulator, payment dispute process, or mandatory consumer remedy.